Payment may be made by cheque or postal order when ordering 'Offline'.
If you select the manual payment option then you will be contacted by a member of our sales team for payment details before your order is processed.
All credit card orders are debited within seven days. This is because the authorisation on your card only lasts for this long and sometimes delivery may take longer.
All online transactions are handled by the latest secure payment encryption systems approved and recommended by all the relevant authorities.
For orders paid for by cheque we will until payment has been cleared by our bank before placing the orders with our suppliers.
The vast range of items on offer means that delivery times can vary and your order may sometimes be sent as more than one package. Wherever your order has been sourced from we always despatch it on the day it arrives with us.
All packaging is plain with no indication of the contents or from where it has been delivered.
None of our goods should be considered as being sent on approval.
Returns can only be accepted in the case of manufacturing defects, and must be within 10 days of receipt.
Rubber goods cannot be returned for splitting or tearing, they are intended for fun and not for the hardened connossieur.
We have a strict returns procedure in order to protect the health and safety of our staff and customers. Garments of an intimate nature cannot be returned for hygiene reasons once they have been opened. Goods considered to be intimate are PVC, leather, rubber and all underwear garments. If you are unsure about whether your order will be returnable please contact us before opening the packaging for clarification.
If any items are found to have a manufacturing defect we will be happy to exchange them on a like for like basis providing our returns policy is adhered to. For ay damaged or faulty item you must notify us within 3 days of receipt by sending an email to firstname.lastname@example.org describing the exact nature of the problem, we will send you a returns code which must be written on the outside of the package.
It is recommended that returns are sent by at least 'recorded delivery' and for items of high value 'special delivery' as we cannot be held responsible for items not arriving.
Items returned without an authorisation code will not be processed and will be returned or disposed of.
Items accepted for return will be sent to the supplier/manufacturer where they will be inspected for signs of wear and tear, customer damage or use, once the manufacturer has accepted the defect then the replacement item will be despatched. All items must be returned in as new condition with all original packaging and labels intact.
We cannot accept items for return due to size issues, PVC and Leather are made to order and are non returnable, please use our size charts which are issued by the various manufacturers and in case of any queries relating to sizes please feel free to contact us for advice.